3CX – Your Communication System in the Cloud
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
Our team will gladly give you a quick demo and answer any questions!
3CX Overview
Here is a breakdown of why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- SMS: Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Secure: 3CX includes advanced security features
- Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
- Backed by the vendor, supported by us
- 600,000+ customers globally
You can trial a fully equipped 3CX System today!
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Device
Keep your team connected and productive even when working from home or on the go!
Make or take calls, or respond to messages from your Android or Iphone.
Easily transfer calls, chat with colleagues or video call.
Video Conferencing & Conference Calls
Instant Messaging and Chat
Answer WhatsApp messages
Adapt your status when off-work and see your team’s availability.
Free VoIP calls with your smartphone
Encrypted and Secure
Web or Desktop Apps
User-friendly Web Client and Desktop Apps.
Work from anywhere – multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Video conferencing at the click of a button
Native Desktop App for calls
Launch calls directly from your CRM
Integrate seamlessly with Microsoft 365
View the status of your colleagues
3CX Live Chat
For Next Level Customer Communications
Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!
WhatsApp Integration
Easy integration with WhatsApp so you can connect with your customers on their channel of choice.
Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load
Integrated SMS and MMS
Send & Receive Business SMS / MMS inside your 3CX Apps.
Send SMS / MMS to your customers
Route SMS to multiple agents so no message goes unanswered
Keep personal mobile numbers private
Video Conferencing
Fully integrated Video Conferencing, free for up to 250 participants.
Initiate a conference or a webinar with a single click.
Video conference dial-in
Whiteboard, Screensharing & Polling.
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, and sales, boost productivity, and offer support with 3CX’s contact center technology.
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA, and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings
Hot Desking
Create your own call flows with 3CX CFD
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Limit access to 3CX management console based on IP
Call Flow Designer
By utilizing 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service.
Call routing based on customer authentication.
Automatic outbound dialer
Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated Text to Speech & Speech to Text in 120 languages
Easy CRM Integrations
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records – even when using 3CX Apps!
A Full Service Hotel PBX
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimized for internal and guest communication with features such as:
Check-in/out of Guests
Sets extension to match guest name
Billing of external calls
Scheduling of wake-up calls
Blocking of external calls in vacant rooms
Hotel Guest will love it!
Slash Your Telco Cost Today!
With 3CX, your ongoing telco costs will be reduced significantly.
Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates
UNbeatable pricing!
Accelerate your businesses growth with 3CX phone system. Don’t just rely on phone calls! Use Live Chat, WhatsApp, Facebook, business SMS and Video Conferencing too. All this from a single client so no switching between apps. Choose from web, desktop and mobile clients or easily connect a supported IP Phone. Ready to make the change?
3CX Hosted
free forever
Up to 10 users
Hosted on Cloud
One SIP Trunk
One Ring Group
One Auto Attendant
Digital Receptionist
3CX Talk Links
3CX Meet Links
Mobile Apps
Mac Desktop Apps
Windows Desktop Apps
Video Conferencing for up to 25 participants
Team Messaging
WhatsApp Integration
Phone Directory
Headset Integration
Call Parking / Pickup
Call Logging
Desk Phones Supported
Hosted by 3CX for easy setup
most popular
private Cloud enterprise
$575 / year
Up to 8 simultaneous calls
Microsoft 365 Integration
CRM Integration
Call Queues
Auto Attendant
Voicemail Transcription
Chat & Call reports
Call Recording
Listen in, Whisper, Barge in
Hot Desking
SMS & MMS
Video Conferencing (Up to 250 participants)
Live Chat
WhatsApp Integration
Hotel PBX
Call Flow Designer
Skill-based Routing
Custom IP Phone Logo
Fully Hosted and Managed by Four North
Self managed enterprise
$180 / year
Up to 4 simultaneous calls
Microsoft 365 Integration
CRM Integration
Call Queues
Auto Attendant
Voicemail Transcription
Chat & Call reports
Call Recording
Listen in, Whisper, Barge in
Hot Desking
SMS & MMS
Video Conferencing (Up to 250 participants)
Live Chat
WhatsApp Integration
Hotel PBX
Call Flow Designer
Skill-based Routing
Custom IP Phone Logo
On Prem or Hosted by you
